Refund Policy

At Car Yard Africa, we strive for your complete satisfaction. This Refund Policy explains when you may be eligible for a refund and how to request one.

1. General Policy

Refunds are generally available for services that have not been used or delivered within 14 days of purchase, subject to the conditions below.

2. Eligibility Criteria

• Unused Services – If you purchased a featured listing or premium package but have not yet activated it, you may receive a full refund.
• Technical Issues – If you experience a platform error that prevents you from using the service, and we are unable to resolve it within a reasonable time, you may request a refund.
• Duplicate Payments – If you were charged more than once for the same service, we will refund the duplicate.

3. Non‑Refundable Items

• Active Listings – Once your listing is live and visible to the public, fees are non‑refundable.
• Completed Services – Any service that has been fully delivered (e.g., a listing that has already received views or leads).
• Third‑Party Fees – Any costs incurred through third‑party services (e.g., inspection reports, shipping, or payment processing fees).

4. How to Request a Refund

1. Email our billing team at billing@caryard.africa with your order number, the service purchased, and the reason for your request.
2. Our team will review your case and may request additional information.
3. If approved, we will issue a refund to your original payment method within 5‑10 business days. You will receive a confirmation email.

5. Dispute Resolution

If you are unsatisfied with our decision, you may escalate the matter to our support team for further review. We are committed to resolving disputes fairly and promptly.

6. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of significant changes via email or a notice on our platform.

7. Contact Us

For any questions, please contact us at billing@caryard.africa.